Refund policy

 

 

Refund & Return Policy

Please inspect your order at the time of pickup or delivery.

All sales are final once furniture has been picked up, delivered, assembled, or accepted by the customer, unless the item arrives damaged, defective, or incorrect.

Damages or issues must be reported within 24 hours of receiving the item. Photos and/or videos may be required so we can review the issue and determine the best solution.

Items must be unused and in the original condition to be considered for a return or exchange. Used, assembled, damaged-after-delivery, special order, clearance, sale, and mattress items may not be eligible for return.

Delivery fees, assembly fees, and pickup fees are non-refundable once service has been completed.

If an item is damaged or incorrect, Elite Furniture & Electronics will review the issue and may offer a repair, replacement, exchange, store credit, or refund depending on the situation.

Do not send any items back without first contacting us and receiving approval.

For return or damage questions, contact us at:
Elite Furniture & Electronics
Email: elitefurniture889@gmail.com
Phone: 708-737-5672

 

Rug Shipping & Returns Policy

Some rug orders may ship directly from one of our wholesale fulfillment partners. Customers will not receive supplier invoices, pricing, sales orders, or advertisements inside the package.

Shipping rates may vary by rug size. Estimated rug shipping rates are:

2x4 rugs, 2x8 runners, and 3 ft round rugs: $18 shipping
4x6 rugs: $28 shipping
5x8 rugs: $44 shipping
8x11 rugs: $70 shipping

Shipping costs are non-refundable unless the item arrives damaged or the wrong item is shipped.

Customers are responsible for return shipping on non-defective returns. Return labels are not provided unless the item is damaged or incorrect.

Please inspect your rug immediately upon delivery. Any damage, defect, or wrong item must be reported within 24 hours of delivery with clear photos of the item and packaging.

Availability may vary. If an item becomes unavailable after purchase, the customer will be notified and may choose a replacement item or receive a refund.